Refund policy

30-Day Money-Back Guarantee
At Omeera, we want you to feel confident and happy with your purchase. That’s why we offer a 30-day money-back guarantee. You have 30 days from the date of purchase to request a refund if you’re not satisfied.

How It Works
Because we sell health and personal care products like probiotics, we cannot accept returns of opened or used items for safety reasons. But don’t worry — if your product is defective, damaged, or you received the wrong item, we’ll make it right.

To request a refund, simply email us at officialomeera@gmail.com with your order details, and we’ll guide you through the process.

Damages or Issues
Please check your order when it arrives. If your item is defective, damaged, or incorrect, contact us immediately at officialomeera@gmail.com, and we’ll resolve the issue quickly.

Non-Returnable Items
Due to safety and hygiene reasons, opened or used probiotics cannot be returned.

Exchanges
We do not offer direct exchanges. If you want a different product, please request a refund first, then place a new order.

European Union 14-Day Cooling-Off Period
If your order ships to the EU, you have the right to cancel your order within 14 days for any reason. Returned products must be unopened, unused, and in their original packaging. Contact us at officialomeera@gmail.com to start the process.

Refunds
Once we receive and inspect your request, we’ll notify you whether your refund is approved. If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, contact us at officialomeera@gmail.com so we can help.